Terms & Conditions
Order Receipt and
Processing all orders are accepted when your
To cancel please email: email@example.com. Any claims that an order was cancelled will not be accepted unless we have first received your cancellation request email.
Orders cannot be cancelled once the goods are despatched. If you no longer require goods that have entered the despatch process you will have to return them in accordance with our Returns Policy.
Delivery of Goods
Orders of more than 1 item may be delivered in more than one delivery. Any change of address notified after the despatch of the goods may incur additional charges.
Please observe the condition of your delivery on receipt, any initial signs of damage should be noted on the delivery paperwork. 1st Tools should be notified by email immediately by emailing firstname.lastname@example.org.
You may be charged for re-delivery of undamaged goods if you choose to refuse delivery of a full consignment on the suspicion of some damaged items.
Secondary despatch of palletised items will be significantly higher than primary despatch.
Delivery can only be made where there is public right of way. Please make appropriate arrangements for receiving your delivery. Delivery vehicles are not permitted on private or unfit roads.
You will be liable for any costs incurred by refusing to accept delivery to the nearest public road only. You will be liable for the full delivery and collection cost.
Delivery dates are estimates only 1st Tools is not liable for any late delivery.
1st Tools will inform the customer if a delivery is likely to exceed 14 days from date of order. The customer has the option to cancel the order without incurring any further costs in this instance.
Additional costs may be incurred for delivery to remote areas. 1st Tools will notify you if this applies to your delivery. The customer has the option to cancel the order without incurring any further costs in this instance.
Drivers will only assist with moving items at the point of delivery entirely at their own discretion. Please ensure you have adequate means to lift and move your delivery assuming the driver is unable to assist.
Without prejudice to the statutory rights afforded to consumers under English law, 1st Tools accepts no liability for any failure to ship products where this results from its inability to do so resulting from acts of god, civil commotion, riots, flood, draught, fire, legislation or other factors outside it's control, or its decision on reasonable grounds not to do so for reasons of suspicion of credit card fraud or similar, provided that it takes all reasonable steps to notify you within fourteen (14) days of order placement that products will not be shipped as ordered.
In such cases 1st Tools will not process any payment or will immediately refund any payment made, in full. It is your responsibility to ensure that you order from 1st Ttools.co.uk with sufficient lead time to prevent any loss or disappointment resulting from such non-shipment.
In the event that there is a pricing error on the website then 1st Tools will not be bound to honour any orders made at that price.
Disclaimers and Limitations on 1st Tools Liability
WITHOUT PREJUDICE TO STATUTORY RIGHTS AFFORDED TO PURCHASERS OF PRODUCTS, THE INFORMATION AND MATERIALS CONTAINED IN THIS SITE, INCLUDING, WITHOUT LIMITATION, TEXT, GRAPHICS, AND LINKS, ARE PROVIDED ON AN "AS IS" BASIS WITH NO WARRANTY, AND IN PARTICULAR, 1ST TOOLS DOES NOT REPRESENT OR WARRANT THAT THE INFORMATION ACCESSIBLE VIA THIS SITE IS ACCURATE, COMPLETE OR CURRENT, OR THAT USE OF THE SITE IS FREE OF RISK OF VIRUSES OR OTHER DAMAGE. PRICE AND AVAILABILITY INFORMATION IS SUBJECT TO CHANGE WITHOUT NOTICE. PRODUCTS PURCHASED FROM 1ST TOOLS AND RELATED SERVICES, WHICH ARE PROVIDED BY 1ST TOOLS, ARE WARRANTED IN ACCORDANCE WITH LAW, AND NOTHING HEREIN IS TO BE TAKEN TO EXCLUDE OR RESTRICT ANY RIGHTS, WHICH APPLICABLE LAW GRANTS TO CONSUMERS IN RESPECT OF SUCH PRODUCTS OR SERVICES. INDIVIDUAL PRODUCTS MAY BE THE SUBJECT OF ADDITIONAL WARRANTIES OR GUARANTEES GIVEN BY THEIR MANUFACTURERS DIRECTLY. SUCH WARRANTIES ETC. ARE NOT ENFORCEABLE AGAINST 1ST TOOLS, BUT ONLY AGAINST THE PERSON GIVING THEM.
1ST TOOLS ARE RETAILERS AND NOT TECHNICAL EXPERTS IN THE FIELD OF DIY. ALL 1ST TOOLS STAFF ARE INSTRUCTED NOT TO GIVE ANY FORM OF TECHNICAL ADVICE. IF YOU HAVE A TECHNICAL QUERY IT SHOULD BE DIRECTED TO A SUITABLY QUALIFIED PROFESSIONAL. YOU AGREE THAT ANY ADVICE GIVEN BY A MEMBER OF 1ST TOOLS WILL NOT BE RELIED UPON WITHOUT VERIFICATION WITH A SUITABLY QUALIFIED PROFESSIONAL. 1ST TOOLS ACCEPTS NO RESPONSIBILITY FOR ANY DAMAGE CAUSED BY YOUR RELIANCE ON ANY SUCH ADVICE.
EXCEPT AS PROVIDED ABOVE THERE ARE NO OTHER WARRANTIES, CONDITIONS OR OTHER TERMS, EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, AND ALL SUCH TERMS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. 1ST TOOLS ACCEPTS LIABILITY FOR ANY INDIRECT OR CONSEQUENTIAL LOSS IF IT ARISES FROM THE NEGLIGENCE OF 1ST TOOLS, OR OF ITS SERVANTS AND AGENTS, UP TO A LIMIT, IN RELATION TO ANY ONE EVENT OR SERIES OF EVENTS ARISING FROM A COMMON CAUSE, OF TEN THOUSAND POUNDS (£10,000).
Returns Policy -
You must email email@example.com advising of your intention to return your order in part or full so that we know to expect your return.
Goods returned within 7 days in accordance with the Distance Selling Regulations will not incur any restocking fee.
Returns Policy - Faulty Goods
All products supplied by 1st Tools come with the full manufacturers guarantee. 1st Tools pass on manufacturers warranties in good faith they form no part of your contract with 1st Tools. For the avoidance of doubt if the manufacturer becomes insolvent you accept that the additional guarantee is lost.
In many cases the manufacturers provide an after sales team of engineers who will come out and fix any problems that you may have with their products. If such a service exists we will assist you in making these arrangements. We are in no way to be held responsible for the manufacturers but will endeavour to assist should you be dissatisfied with the service they have provided.
All returns are
tested and if the item proves not to be faulty when tested then only the
product value will be refunded. You will be charged the actual cost of the
delivery and the collection.
Checking Deliveries For Shortages
You agree to examine the delivery and report any missing items within 7 days of delivery. We will not accept liability for any shortages if they are not reported within this period.
Checking Goods For Carrier Damage
Deliveries that arrive with carriers, you agree to open all boxes and thoroughly check the goods for damage as soon as possible and notify us of any damage within 7 days of the delivery. If the package looks damaged then sign the paperwork with the word "damaged". Couriers will not wait will not wait for you to check the items thoroughly.
1st Tools are unable to provide any assistance, replacement or refunds if we are not notified of shortages or damages within the 7 day period.
Notification must be by email to firstname.lastname@example.org
Returns Policy - Changed Your Mind
If you change your mind about the product when you receive it, you have 7 working days after delivery to inform us that you would like to return the item for a refund.
It is your responsibility to ensure that returned goods reach us in good condition. They should be well packed and sent to:
The customer is liable for the full of cost of delivery and costs for returning the item.
The Consumer Protection (Distance Selling) Regulations 2000 / Returns Since 31 October 2000 UK consumers now have the right to cancel their order within a "cooling off period", this "cooling off period" is for 14 working days starting the day after delivery.
Overseas Orders Exception
Orders fulfilled outside the British Mainland & Northern Ireland will be subject to entirely different Terms and Conditions for Returns and Warranty. Please check with the 1st Tools office fr more information.
This site may contain links to other sites on the Internet that are owned and operated by third party vendors and other third parties (the "external sites"). 1st Tools is not responsible for the availability of, or the content located on or through, any external site, nor for any transactions between you and such sites (including as to 'cookies', personal data, confidential information, or purchases of goods or services). You should contact the site administrator or webmaster for those external sites if you have any concerns regarding such links, content or transactions.
Publication of Comments Online
You agree that we can publish any comments that you send to us concerning the quality of our service or products on our website. We may use your name and town of residence, but we will not publish your email address, telephone number, website address or street address.
We aim to exceed our customer expectations as often as possible, however there may be rare occasions when a customer feels that they have not been treated fairly. If this is the case you agree that before posting any negative comments on any website, newsgroup, blog or other online resource you agree to write to the customer services manager explaining the problem and allow them 14 days to investigate and resolve the problem and/or respond in writing. If you are still unsatisfied then you agree to include the customer services reply in any online publication you make, to provide any readers with a balanced view.
Needless to say publication of negative material that is untrue will result in an action for libel against the publisher.
All rights in the site design, text, graphics and other content, interfaces, and the selection and arrangements thereof belong to 1st Tools. All rights are reserved save as set out below. Permission is granted to electronically copy and to print hard copy portions of this site for the sole purpose of placing an order with 1st Tools or using this site as a shopping resource. Any other use of materials on this site, including reproduction for purposes other than those noted above, modification, distribution, or republication is strictly prohibited.
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